Hi all looking out for Japanese Language Experts

Please find the below Job Description
ITIL framework knowledge
• Excellent written and verbal communication skills
• Manage communications with key stakeholders in the incident
• Working knowledge of IT hardware and infrastructure
• Familiar with methods and techniques for reporting progress against an agreed plan.
• Proficient in techniques for ensuring that full account is taken of customers’ real and stated needs in the delivery of IT services.
• Experience in
o Incident/problem-change management in a high profile/high intensity 24×7 Global Incident Management team is desirable
o Conducting reviews of major incident investigation and create the incident report
o Representing the first stage of escalation for Incidents, should these not be resolvable within the agreed Service Levels
o Leading problem management actions for ensuring the recurrence prevention plans after the incident
o Engaging change management procedure for local, regional and global level change
o Supporting CAB meeting change reviews
o Monitoring critical business applications using e.g. Dynatrace, OEM, Jenkins
o Monitoring IPC service quality for service quality improvement actions
Please share your resumes if you have relevant experience to Valencia.Vinnie@summalinguae.com
Thanks and Regards,
Valencia Lewis
#japaneselanguage ,#japanesetranslator ,#japanesespeaker ,#japanesejobs

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